Practice Manager 1

Complete Health•Bessemer, AL

8h•$45,000 - $67,000•Onsite

About The Position

The Practice Manager I oversees the operations of an assigned medical practice. In this role, the incumbent's primary duties involve strategic planning, clinical support staff oversight and financial and outcome performance management.

Requirements

Strong leadership skills
Strong communication skills
Strong problem-solving skills
Medical office operations knowledge
Athena EMR knowledge
Bachelor's degree in Business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis preferred.
A minimum of 3 year's practice management experience or associate supervisory experience.
Managing associates (progressive, hiring, disciplinary)
Financial and Budget development and management; managing to and achieving budgeted performance or growth over prior year
Leadership skills; ability to support associates, maintain morale, implement and hold accountable to policies and procedures, hold associates accountable
Ability to identify opportunities and challenges and develop resolution plans.
This position requires the ability to stand and walk for extended periods. It involves a full range of body motion, including handling and lifting patients and equipment. This role must be able to lift and carry items weighing up to 30 pounds and assist in moving patients weighing up to 300 pounds. The role also includes regular exposure to bodily fluids and demands of adherence to strict safety and hygiene protocols.

Responsibilities

Oversee clinical operations and clinical support staff of a practice with three (3) or fewer providers
Ensure smooth efficient operations and communication with patients, vendors, and all staff
Monitor performance of management team to ensure optimal patient flow and patient satisfaction
Manage and monitor to ensure achievement of budgeted financial and performance goals
Responsibility for financial performance and outcomes of assigned practice
Oversight of clinical support staff hours/lunch/breaks and within scheduled hours (no OT)
Monitor all role responsibilities of direct reports.
Ensure excellent customer service; ensure clinical staff is delivering timely check in/out, appropriate collections, appropriate medical support and care, excellent in person and via phone customer service.
Work with management team to develop and assist with training needs as they arise.
Oversee and ensure applicable training for all clinical support associates based on roles
Oversee and ensure billing training as necessary
Random auditing of performance in EMR to identify training needs
Ensure associates model and follow all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skills
Team Building
Advertise/Interview/Hire as needed/ Oversee supervisors hiring in their departments
Performance Reviews/Performance Plans for direct reports outlined above
Oversee appropriate work performance issues -- discipline documentation
Liaison to patients and providers to ensure overall patient satisfaction
Handle staff and patient complaints
Handle on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations.
Ensure safety training and policies are followed.
Ensure all staff are trained HIPAA experts and enforce HIPAA regulatory requirements
This role is responsible for assisting patients with mobility and transport needs within the clinical setting. Duties include helping patients in and out of wheelchairs or exam tables, escorting or transporting patients to various areas, and ensuring their comfort and safety throughout the process. This role is expected to monitor patients during transport for signs of distress, maintain the cleanliness of transport equipment, and provide emotional support when necessary.
All other responsibilities that may be assigned