Slalom is seeking a visionary leader to build, scale, and inspire our Contact Center Modernization practice. As Director and Practice Leader, you will provide strategic leadership, people development, and practice growth for one of Slalom's most dynamic capability areas. You will shape the future of customer service modernization by aligning strategy, technology, and people to deliver measurable outcomes across industries. With deep expertise spanning Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect, and other leading CCaaS and CRM platforms, you will advise executives on how to modernize their service organizations. Your leadership will help clients achieve customer experience excellence, operational agility, and scalable service models through a blend of business strategy, modern platforms, and AI-driven innovation.