Practice Innovation Lead

Fox Rothschild-posted 3 months ago

$100,000 - $120,000/Yr

Full-time • Mid Level

Hybrid • Exton, PA

1,001-5,000 employees

Professional, Scientific, and Technical Services

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As a member of the KM and Innovation Department, the Practice Innovation Lead will anticipate, identify, and implement innovative legal technology solutions within the Firm. The Practice Innovation Lead will be responsible for tightly lacing an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management. Ultimately, this role provides solutions that enhance the client experience.

Monitor daily intake queue for the Practice Innovation and Legal Solutions Team (PILS) requests, ensuring timely response and resolution.
Ensure project plans, task lists, and documentation are consistently updated and maintained on a daily and weekly basis (using Smartsheet or other designated tools).
Proactively identify issues or bottlenecks and escalate to Team Leadership when necessary.
Track usage, adoption, and performance metrics of solutions/sites to evaluate impact and guide improvements.
Actively participate in marketing innovation services by attending department and practice group meetings.
Identify and address attorney pain points through technology and process improvements.
Develop and maintain model documents, templates, checklists for practice innovation solutions.
Work with team to develop training materials and assist with onboarding efforts to support adoption.
Promote awareness and adoption of legal innovation tools and practices.
Gather and prioritize solution requirements from attorneys and/or clients.
Work with attorneys and clients to document requirements and build/refine practice innovation solutions.
Design and build solutions using KM platforms (i.e., SharePoint Online, PowerApps, and document automation tools).
Provide ongoing support for deployed solutions and serve as a resource for troubleshooting and enhancements.
Provide planned, ad hoc, and just-in-time training on KM tools.
Monitor legal tech trends and advise leadership on emerging tools and best practices.
Conduct gap analyses and draft business cases for new technologies.
Review, research, and analyze innovation tools under consideration for purchase.
Provide criteria to analyze KM and innovation tools and make recommendations.
Support multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
Prepare reports and presentations for KM leadership.
Display the highest level of professionalism and customer service/support.
Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients.
Represent the Practice Innovation & Legal Solutions team in meetings and presentations.
Participate in special projects as assigned.
Substitute for other staff members as needed.

Bachelor's Degree, required. Practicing J.D., Masters or equivalent experience with legal industry experience strongly preferred.
4-8 years in the legal industry.
Strong understanding of KM, process improvement, legal project management.
Strong business analysis skills and the ability to analyze information and think systematically.
Passion for legal technology and technical platforms and their impact on the practice of law.
Understanding of user interface and user experience design.
Familiarity with multiple areas of law - both jurisdictional and topical.
Ability to manage multiple, simultaneous and demanding deadlines.
Demonstrated ability to adhere to the confidential nature of the legal environment.
Excellent problem solving and analytical skills.
Outstanding communication skills that enable clear, concise oral and written communication to all levels of the organization.

Advanced knowledge of all KM Tools in order to provide planned, ad hoc and just-in-time training (i.e., ContractExpress, Neota, Gen AI and other tools).
Intellectual curiosity and an uncompromising commitment to quality.
Ability to analyze and summarize findings in a concise manner and to package and format results accordingly.

Salary range of $100,000 to $120,000 based on experience, education, and location.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.

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