Practice Facilitator

Dental Office•Dallas, TX

18h

About The Position

Keeter & Geiger Dentistry is a high-end, multi-doctor dental practice in Dallas, TX, known for exceptional patient care, elevated hospitality, and a strong, values-driven team culture. Dr. Keeter and Dr. Geiger are seeking an outstanding professional to step into a newly designed leadership support role as the Practice Facilitator to help bring their vision to life and elevate operations to the highest level. We are looking for someone who thrives in excellence, values culture, and wants to help build something truly exceptional. Position Overview The Practice Facilitator is responsible for ensuring the smooth execution of the doctors’ vision and overseeing the daily non-clinical operations of a large multi-doctor practice. This role does not manage clinical care or treatment decisions. Instead, the Facilitator ensures that systems run efficiently, hospitality standards remain elevated, and the team is fully supported so they can focus on delivering world-class patient care. The ideal candidate is a calm executor, strategic thinker, operational leader, and culture champion. If you are an operations-driven leader with a heart for people, a passion for excellence, and the desire to help build something special, we would love to meet you!

Requirements

Strong operational leadership and project management skills
Experience overseeing systems, staffing, and performance metrics

Nice To Haves

Dental experience
Background in hospitality or logistics
Highly organized and process-oriented
Emotionally intelligent and calm under pressure
Strong follow-through and execution skills
Team player with a servant-leadership mindset
Comfortable working behind the scenes
Thinks in systems, not tasks
Takes pride in building something extraordinary

Responsibilities

Operational Oversight Monitor day-to-day office flow and proactively identify inefficiencies
Ensure doctor directives are implemented and followed through
Maintain and monitor online reputation (Google reviews, social media presence)
Uphold and elevate hospitality standards throughout the patient experience
Coordinate repairs, facility maintenance, and vendor relationships
Serve as primary liaison for external vendors and service providers
Support a culture aligned with the doctors’ vision
Oversee hours of operation and staffing alignment
Systems & Performance Management Develop and maintain checklists and standard operating procedures
Oversee referral systems, marketing coordination, scheduling, and staffing systems
Review KPIs and performance metrics; participate in monthly discussions with doctors and MB2
Identify opportunities to improve efficiency, workflow, and accountability
Administrative & Leadership Support Coordinate Continuing Education (CE) for doctors and the team
Track and manage facility contracts
Improve front desk systems and workflow
Ensure compliance tasks are completed (e.g., OSHA, HIPAA, etc.).
Identify training needs and coordinate leadership development initiatives
Strategic Problem Solving Identify operational gaps and propose effective solutions
Address non-clinical issues before they escalate
Serve as a neutral support and stabilizing presence for the team
Maintain high standards of professionalism and accountability