Practice Director Data, Integrations and AI in the USA or Canada

Cloud For Good•Asheville, NC

34d•Remote

About The Position

The Practice Director - Data, Integrations and AI is a key leader of the growing technology team, enabling the organization to meet its ambitious growth goals. The role is split into three key areas of responsibility and will report directly to the VP of Technology Services. First, successfully delivering client projects across all business units (nonprofit and higher education organizations). Secondly, leading a team of Salesforce specialists in Data, Integrations, and AI to deliver client work. Finally, serving as a thought leader, strategist, and innovator of Data, Integrations, and AI within Cloud for Good.

Requirements

6+ years experience in client services or consulting services
6+ years of hands-on experience with Salesforce data migration or integration
Experience with Agentforce and Data 360 (formerly known as Data Cloud)
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Experience in Agile Delivery Methodology
Demonstrated experience developing and implementing Salesforce technology best practices
Experience managing a team in a project or professional services environment
Presentation, communication, and facilitation skills
Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
Salesforce technical certifications
Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products
Solid experience in Data Modeling concepts and tools, including database experience with SOQL, SQL, and Oracle
Demonstrate deep knowledge of Salesforce product offerings related to data, integration, and AI
Strong understanding of architectural design patterns, including object-oriented design patterns, common integration patterns, event-based architectures, etc.

Nice To Haves

Proven experience leading clients and engagement teams through complex solution implementations.
Ability to lead simultaneous initiatives in an entrepreneurial culture.
Multi-task oriented with desire to work in a fast-paced environment.
Excellent written and verbal communication skills.
Strong, proactive leadership skills

Responsibilities

Collaborate across the organization to ensure projects are delivered on time, on budget, and of the highest quality, adhering to the technology roadmap
Oversee the infrastructure of the client's data, including Virtual Machines and Azure environment, to ensure security and adherence to best practices
Oversee the delivery and quality of deliverables, ensuring the correct data and integration solutions meet client expectations
Designing and implementing data migration and system integration solutions
Oversee the QA aspect of deliverables
Participate in and facilitate client requirements and solution design
Participate in consulting projects as a senior resource, as needed
Gather feedback and best practices from client engagements to improve and refine data offerings
Support pre-sales and sales processes through scoping through thought partnerships and interactions with potential clients, as needed
Manage and provide leadership to Data, Integrations, and AI consultants and architects in a distributed working environment
Build and manage an effective and cohesive team of technologists to deliver Salesforce solutions to clients
In partnership with leadership, define the data, integration, and AI staffing strategy as it relates to client and business needs
Act as a point of escalation, as needed
Participate in the performance management process through goal setting and performance reviews for assigned team members
Act as a role model for Cloud for Good's culture and values - actively build positive team culture
Serve as a member of Cloud for Good's Leadership team
Drive internal initiatives that enable data and integrations growth, efficiency, profitability, quality, and knowledge of technology staff
Lead initiatives to expand the use of AI in internal tooling and client solutions
Contribute/lead to technology team initiatives and assist with other relevant projects as needed
Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs
Maintains awareness of industry best practices and business levers
Guide and maintain configuration and development standards and best practices to ensure the team is meeting platform expectations
Contribute to thought leadership and development
Serve as a public face for the company by assisting in marketing activities, such as writing blogs, participating in digital and in-person events, and writing customer success stories