Practice Director- AIOps Consulting

Ensono•Downers Grove, IL

5h•$174,000 - $250,000•Remote

About The Position

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty – Reliability – Curiosity – Collaboration - Passion About the role and what you'll be doing: The Practice Director – AIOps Consulting is a senior market-facing leadership role responsible for commercializing, delivering, and scaling Ensono’s AIOps consulting services. This role owns the AIOps consulting portfolio end-to-end—from service definition and go-to-market execution through client delivery and realized outcomes. The Practice Director is accountable not only for what is sold, but for how AIOps services are delivered in the field. This includes hands-on involvement in early and strategic engagements, delivery model design, and ensuring AIOps offerings are repeatable, high-quality, and commercially sound. This is not a pure delivery or internal product role. It is a builder-practioner-leader role focused on shaping offerings, telling a compelling AIOps story, enabling sales, and direct participation in client engagements while simultaneously shaping the AIOps consulting business.

Requirements

12+ years of experience in consulting, technology services, product leadership, or practice leadership, with significant exposure to AIOps, IT operations, or AI-enabled platforms.
Proven experience commercializing technology platforms or internal capabilities into market-facing consulting or managed service offerings.
Strong understanding of AIOps, observability, automation, AI/ML, and analytics, with the ability to explain them credibly to both technical and executive audiences.
Demonstrated success in presales leadership, deal shaping, and executive-level client engagement.
Experience balancing hands-on contribution with portfolio or practice leadership responsibilities.
Excellent executive communication and narrative-building skills.
Demonstrated experience leading and delivering complex consulting engagements, not just defining offerings.
Proven ability to balance hands-on delivery leadership with portfolio, practice, or product ownership.
Experience serving as a delivery sponsor or senior engagement leader for enterprise-scale technology or AIOps initiatives.
Strong understanding of operational realities in IT environments, including production constraints, change management, and adoption challenges.

Nice To Haves

A builder and doer, not just an overseer.
Product-minded and outcome-focused, not tech-for-tech’s-sake.
Comfortable moving between strategy, solutioning, and client conversations.
Pragmatic, commercially accountable, and market-aware.
Strong alignment with Ensono’s values of expertise, flexibility, and ownership.

Responsibilities

Own the AIOps consulting services portfolio, including service definitions, value propositions, and target use cases across observability, incident reduction, predictive operations, automation, and operational intelligence.
Translate Ensono’s internal AIOps platforms, tooling, and IP into clearly packaged, sellable offeringswith defined scope, outcomes, and adoption paths.
Drive clarity around what is sellable today vs. emerging tomorrow, reducing friction between innovation and revenue.
Define and evolve service roadmaps aligned to client demand, market trends, and Ensono’s broader managed services and cloud strategies.
Partner with Sales, Marketing, and Solutions teams to shape AIOps go-to-market strategy, messaging, and sales enablement.
Serve as a senior presales leader—supporting opportunity shaping, solution design, client workshops, and executive presentations.
Help define packaging, pricing, and commercial models for AIOps consulting offerings.
Act as a visible internal and external AIOps spokesperson, clearly articulating Ensono’s point of view and differentiation.
Act as a trusted advisor to client executives on AIOps strategy, operating model evolution, and AI-enabled operations.
Translate complex AIOps and AI concepts into clear business outcomes such as cost reduction, MTTR improvement, resiliency, and operational scalability.
Lead or participate in executive briefings, strategy sessions, and roadmap discussions with key clients.
Act as a trusted advisor through the full lifecycle—from initial AIOps strategy through implementation and operationalization.
Remain actively involved beyond deal close to ensure adoption, value realization, and client confidence.
Own delivery accountability for AIOps consulting engagements, ensuring solutions are delivered to scope, quality, timeline, and commercial commitments.
Serve in active roles on key engagements (e.g., Engagement Sponsor, Solution Lead, or Executive Delivery Owner), particularly for early, complex, or strategic AIOps implementations.
Guide delivery teams through critical design decisions, operational trade-offs, and client escalations related to AIOps adoption.
Ensure AIOps services integrate effectively with Ensono’s managed services, cloud operations, and platform teams.
Define and evolve delivery models, engagement patterns, and success metrics for AIOps consulting offerings.
Partner with engineering, platform, and data science teams to ensure delivery approaches align with product intent and real-world client environments.
Use delivery insights to continuously refine service scope, accelerators, enablement assets, and pricing assumptions.
Ensure what is sold is consistently deliverable at scale, not dependent on heroics.
Contribute to the growth and maturity of Ensono’s broader Data, AI, Cloud, and Managed Services practices by embedding AIOps into cross-practice offerings.
Develop repeatable patterns, accelerators, and best practices informed by hands-on client experience.
Mentor consulting and solution leaders on AIOps positioning, solutioning, and client storytelling.
Operate as a senior leader within Ensono’s global Data & AI community, sharing lessons learned and shaping standards.

Benefits

Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Depending on location, ability to take Flexible work schedule
Advantage of fitness centers