Practice Development Manager

Summit Orthopedic • Eden Prairie, MN

80d • $98,256 - $122,820

About The Position

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. Under the direction of the Director of Clinic Operations, the Practice Development Manager provides leadership and general administrative oversight for Physician teams, service lines, clinics and/or departments. The position manages performance of the clinical site and associated teams in regard to the goals of strategic initiative achievement and continuous progression toward Summit's vision. The position's principal operational role involves management and administration of patient care teams and sites including the responsibility for the implementation and measurement of operational metrics, process improvement, procedural compliance, service plans, and performance. This includes, but not limited to: recommendation of strategy for short- and long-term success, employee engagement and performance, financial results, customer satisfaction, compliance and quality.

Responsibilities

• Prioritize, schedule and delegate work assignments, and directly or indirectly supervise the staff of assigned departments to ensure the highest level of care.
• Assist patients and third parties via phone.
• Implement and manage the departmental and Physician team budgets preparing and analyzing financial information, comparing actual performance to budgeted performance, and overseeing and/or approving clinic expenses.
• Lead Service Line initiatives and clinic workflow improvements to enhance physician practice, service line development, and Summit services as a whole.
• Provide internal and external efficiency opportunities as well as relationship building to promote Summit service line and services.
• Ensure department compliance with all local, state and federal regulatory agencies, in addition to safety and work regulations and the maintenance of housekeeping standards.
• Engage in employee staffing and supervisory duties, including interviewing and hiring employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and ensuring the completion of required paperwork, records, documents, etc.
• Direct the training of new and present employees in the processes and methods required to achieve the practice's standards for quality, quantity, and safety.
• Participate on cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs.
• Ensure that all patient concerns arising from the assigned departments, locations and teams are addressed in an effective, compassionate and timely manner.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k)/profit sharing retirement plan

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Number of Employees: 501-1,000 employees