Practice Coordinator

Beth Israel Lahey Health•Cambridge, MA

42d•$24 - $32

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Practice Coordinator oversees and facilitates the daily operations of a physician practice. Will plan and organize the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues.Job Description:Primary Responsibilities:Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules.In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols.Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request.Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition.Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issuesAssist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital.

Requirements

High School diploma or GED required.
3-5 years related work experience required.
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Experience working in a medical or customer service setting preferred.
Knowledge of medical terminology preferred.
Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.
Experience with computer systems and web based applications is needed.
Must be certified in CPR.

Nice To Haves

EPIC experience is a plus
Phlebotomy skills helpful.

Responsibilities

Acts as a lead person in the daily operations of the office.
Oversees the daily task of the Practice ensuring problem resolution of issues as they occur.
Works to effectively improve and maintain patient access.
Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times.
May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules.
In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols.
Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives.
May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request.
Assures proper maintenance of the office, including ordering equipment, services and supplies.
Monitors invoices for accuracy and timely payment.
Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition.
Participates in the training of new administrative and clinical staff.
May work with the Practice Manager/Director to participate in the selection of candidates for open positions.
Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access.
Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.
Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc.
Responds to patient inquiries about billing issues
Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget.
May analyze variances, and identify revenue opportunities.
May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital.