Major Responsibilities: Supervises and trains staff Schedules staff Maintains all time keeping records Maintains files on employees Conducts annual performance evaluations Ensures all employees follow FLOYD policies and procedures Participates in hiring Practice office staff Participates in interviews Conducts orientation of new employees Ensures Practice compliance with FLSA, CLIA, OSHA, ADA, EEO and licensure requirements Conducts annual skills checklists Maintains business office employee competency files on site Ensures all clinical staff have current licensure and CPR Utilizes the medical office information system in patient check in and check out process CPT/ICD – 9 coding Conducts insurance verification Maintains knowledge of participating insurance plans and HMO/PPO Provides patient financial counseling as requested Makes appointments for patients Assures patients demographics are correct Assures accuracy of all information for billing and compliance Reviews errors with staff to ensure understanding of processes Answers Practice phone and routes to appropriate source Answers telephone in courteous and professional manner Responds to telephone call by referring to appropriate person in a timely manner Performs basic clerical duties Types documents accurately Files documents accurately Makes copies of documents as requested Receives mail, makes appropriate copies and routes appropriately Opens and distributes mail appropriately Prepares outgoing mail Maintains accurate medical records Documents pertinent conversations and phone calls Documents referrals Prepares new patient record and/or verifies/updates established patient records Calls in prescriptions with Physicians approval Calls in a timely manner Documents in the chart Provides back up for all practice-based business office functions Maintains vacation schedule to ensure coverage of all positions Requests floater if position cannot be covered within office Covers other positions as needed Communicates clearly and appropriately with team members, Physicians and patients Communicates complete and
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Job Type
Full-time
Education Level
Associate degree