Practice Coordinator II
About The Position
The Practice Coordinator II reports directly to the Practice Manager. He/she will be the first point of contact in our infusion unit and is expected to exhibit professional behavior through adherence to DFCI/SSH and site-specific policies, procedures, and codes of conduct. He/she will be responsible for checking in all patients, as well as, effective and efficient scheduling of patients receiving chemotherapy, immunotherapy, and/or supportive care treatment in the medical oncology infusion unit. As majority of patients receiving care in the infusion unit are on treatment plans where time sensitivity is crucial for successful patient outcomes, understanding treatment frequencies of regimens and the importance of following treatment guidelines is vital in this role. Advanced clerical skills, decision making and the ability to multi-task and prioritize are essential. Responsibilities consist of checking in patients, scheduling multiple complex appointments for a high volume of patients in accordance with chemotherapy/immunotherapy treatment plans and scheduling guidelines, imaging, interventional radiology, concurrent chemotherapy/radiation therapy, and outside referral appointments. Patient interaction both telephone and in-person. Consistently working with the nursing team to ensure appointments are entered appropriately and accurately. Updating any scheduling changes as they may occur. Special projects as needed. Essential duties include administrative practice support and coordination for providers, nurse practitioners, oncology nurse navigators, infusion nurses, and research nurses; managing schedules for providers and nurses, ensuring safe practice by informing the Nurse Manager of high patient acuity levels so that proper staffing can be coordinated; scheduling appointments while following guidelines that promote and support a safe clinical practice, patient comfort, and continuity of care for complex visits. Managing direct communication with patients and family members and having a high standard of timely communication is critical to this role.
Requirements
- Associates degree and/or 4-6 years of equivalent experience required.
- Experience working in a medical setting and knowledge of medical terminology required.
- Demonstrated ability to carry out complex scheduling as required.
- Exceptional customer service, both written and verbal.
- Excellent organizational, decision-making, communication, and interpersonal skills.
- Ability to multitask and work as an effective member of an interdisciplinary team.
- Ability to function in a busy work setting with patients with complex needs.
- Working knowledge of Epic or other hospital/professional services electronic medical records systems.
- Proficient computer skills are required and strong understanding of Microsoft Office product suite.
- Ability to interact professionally with peers, leadership, and external contacts.
- Ability to be organized in a fast-paced environment, prioritize, and meet urgent needs of the patients and/or clinic.
- Self-starter with strong team player/building and leadership abilities.
Responsibilities
- Administrative Support of Practice
- Patient Check-In
- Patient Check-Out
- End of Day Functions
- Technology and Learning
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
