Practice Communications Coordinator - Patient Engagement & Follow-Up
About The Position
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. The Practice Communications Coordinator is a central point of contact for patients and referring providers within the Institute for Digestive Health and Liver Disease. The focus of this role will be on patient engagement and follow up to voicemails/messsages. This versatile, "jack-of-all-trades" role focuses on responding to messages for all providers, following up on clinic appointments, and coordinating procedures, ensuring a seamless and positive experience for patients and providers alike.
Requirements
- Must possess a high school diploma or GED
Nice To Haves
- Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
- Prefer a Bachelors degree in management, healthcare administration
Responsibilities
- Respond promptly and professionally to messages from patients, referring providers, and internal staff, addressing questions, clarifying information, and coordinating appointment or procedural requests.
- Coordinate and schedule patient appointments across GI and colorectal subspecialties, ensuring accuracy of patient demographics, insurance details, and referral information.
- Schedule procedures for all subspecialty providers, including communicating preoperative requirements, providing prep instructions, and following up to ensure patients are prepared for their procedures.
- Follow up with patients and providers regarding upcoming appointments, procedure status, or missing information to support continuity of care.
- Identify opportunities to improve communication workflows, reduce delays, and enhance the overall patient and provider experience.
Benefits
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and "catch up" provision
- Paid Time Off (PTO) & company paid holidays
- Reimbursement for tuition, books and fees
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
