Practice Clinical Coordinator - Bronson Primary Care Partners - W. Main, Kalamazoo, MI

Bronson Healthcare•Kalamazoo, MI

2d•Onsite

About The Position

The Practice Clinical Coordinator, under the direction of the Practice Manager, plans and organizes the clinical support staff and their functions for the practice. It is the responsibility of this position to support the providers in clinical duties, and to support the Practice Manager, providing continuity of leadership day-to-day. The Practice Clinical Coordinator acts as a role model, mentor, and resource to the clinical staff to ensure that all standards are maintained and to encourage a team environment. The Practice Clinical Coordinator is involved in assisting the Practice Manager in attracting, developing, maintaining, and retraining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll. The individual is responsible for resolving clinical issues concerning the day-to-day office operations of the practice. In addition to duties involving practice personnel, the Practice Clinical Coordinator serves as a contact for internal and external customers. He/she is responsible for creating an environment, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This person is responsible for supporting and assisting in achieving practice and organizational goals. This role provides opportunity for leadership succession. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

Successful completion of a Medical Assistant or LPN program and 3 years relevant and recent clinical experience required
Current Medical Assistant or LPN license required (must be in good standing and valid in the state of Michigan).
BLS certification required by completion of core orientation
Requires a skill level that encompasses all clinical aspects of practice management
Demonstrated ability to work with and lead a variety of people
Demonstrated independent decision making ability and able to work with customers in challenging situations
Ability to read, interpret, and analyze data from various computer systems, reporting mechanisms, and equipment in order to set an appropriate plan of action
Must possess organization and prioritization skills
Knowledge and skill in proper charting methods including legible handwriting and the ability to prioritize
Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation
Ability to establish effective working relations with office staff and employees in a team environment
Able to maintain positive rapport with all levels of leadership and providers
Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters
Ability to give easily understood directions
Work which is constantly and exceptionally tiring mentally and/or visually. Conditions exist more than 90% of the work time.
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.

Responsibilities

Accountable for coordination of day to day clinical practice operations.
Supervision of practice clinical staff.
Manages the practice variability as it occurs responding to changes in staffing levels and patient flow.
Supports staff providing patient care.
Assesses and directs the allocation of resources.
Functions as a clinical resource for staff.
Responsible for the assignment of staff and delineating of patient care.
Participates in employment function including hiring, orientation, and corrective action. Facilitates the orientation process, conducts annual reviews, and provides feedback to staff and Practice Manager.
Validates the clinical skills of practice clinical staff.
Participates in the creation, review, and administration of policies and procedures, and ensures that all policies, procedures, and guidelines are being followed by practice clinical staff.
Weekly payroll updates
Clinical inventory and ordering and narcotic inventory
Immunization monitoring and vaccine control
MCIR
Provide inservices on new equipment and existing annually
OSHA, CLIA compliance and other standards including policies.
Manages difficult situations using effective diplomatic problem-solving skills in a timely manner.
Encourages team environment as well as individual accountability.
Provides support to the Practice Manager.
Performs other related duties as assigned.