Practice Associate

Baystate Health•Springfield, MA

16h•$20 - $28•Onsite

About The Position

Baystate Health, Western Massachusetts’s premier healthcare provider, is looking for a Full-time Practice Associate to join our experienced Employee Health Services team in Springfield, MA. RESPONSIBILITIES: Baystate Health’s Practice Associates perform a wide range of administrative and clerical support duties, including program monitoring, appointment scheduling, reception services, record maintenance, data entry, and general office support. This role supports clinical operations by ensuring accurate documentation, timely communication, and efficient coordination of services. SCHEDULE: Full-time, 40 hours a week Monday through Friday, 7:30am-4:00pm No weekends, No holidays LOCATION : 2 Medical Center Drive Springfield, MA QUALIFICATIONS: Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need. We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate! OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Requirements

High School Diploma or GED, required
Must have at least two years experience as a Patient Service Rep II
Great interpersonal skills and able to work in a fast-paced environment a MUST
Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Responsibilities

program monitoring
appointment scheduling
reception services
record maintenance
data entry
general office support
ensuring accurate documentation
timely communication
efficient coordination of services

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health