Practice Associate I #Full Time

$43,493 - $53,997/Yr

61St Street Service Corp - Tarrytown, NY

Full-time - Entry Level

Tarrytown, NY

Administrative and Support Services

About the position

The Practice Associate I is responsible for ensuring an exceptional patient experience during patient arrival and departure, focusing on registration, appointment scheduling, and addressing administrative inquiries. This role is integral to a team dedicated to delivering high-quality patient care through kindness, inclusion, integrity, accountability, and excellence.

Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of visit provider, appointment duration, patient insurance participation status, visit reason, and visit type.
• Obtain all required registration and intake information from patients for an efficient check-in process; verify and/or update insurance eligibility and benefits prior to patient appointments in the EHR.
• Respond to financial information inquiries such as explanation of charges and out-of-network benefits.
• Coordinate and schedule office visits and procedures, including ancillary services and follow-up appointments.
• Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Collect all time-of-service and past-due payments prior to the start of the appointment.
• Settle cash drawer in the EHR on a daily basis.
• Communicate insurance participation, financial responsibility, and time of service policy to patients.
• Perform real-time insurance verification and inform patients of insurance requirements for services provided.
• Schedule follow-up appointments during the check-out process as needed.
• Initiate registration of new patients in EPIC as needed, including demographics and insurance information.
• Provide cross coverage as directed by Supervisor/Manager and general administrative support to physicians and Supervisor/Manager.

Requirements

• High school diploma or equivalency is required.
• A minimum of 6 months of relevant experience.
• Working knowledge/proficiency in medical terminology.
• Proficiency in medical billing and up-to-date insurance eligibility.
• Good organizational and problem-solving skills with the ability to prioritize tasks.
• Strong customer service orientation and ability to deliver exceptional service.
• Excellent relationship management skills, including emotional intelligence and interpersonal skills.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software.

Nice-to-haves

• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual in Spanish is a plus.

Benefits

• Health insurance
• Paid time off