Practice Assistant Pinehills Plymouth

Beth Israel Lahey Health

111d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position reports to either the Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses, or other health care providers. The role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Requirements

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Takes appropriate actions to diffuse challenging situations.
• Takes complete and accurate information from patients/callers.
• Maintains patient confidentiality at all times.
• Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures.
• Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals and collects co-pays.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Maintains clean and welcoming physical environment of the reception area.
• Maintains signage and clarity of information displayed in reception area.
• Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
• Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees