Practice Assistant - Lead

Beth Israel Lahey Health • Needham, AL

3d • $23 - $31

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Oversees medical assistant daily physician/NP assignments and adjusts as needed due to staffing and clinic volume. Ensures that rooms are cleaned and well stocked and that expiration dates for supplies are acceptable. Reports to the manager with input from assigned physicians, nurses or other health care providers. Acts as a team leader, resource and mentor. Job Description: Essential Responsibilities including but not limited to: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc. Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system. Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification, so the encounter is productive for both the patient and provider. Performs a wide variety of activities relevant to the clinical setting, which may include providing clinical support to providers, assisting with tests or procedures, taking vital signs, or performing other department-specific clinical tasks. Completes lab or diagnostic tests as applicable and follows quality control standards. Provides patients with instructions and education related to exams, tests, procedures, or follow-up care. Serves as a role model, mentor, and resource; collaborates with the practice support team; provides training and shares knowledge; oversees the work of others and solicits feedback to improve processes and outcomes; makes recommendations on how resources can be used more effectively. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Monitors and ensures that patient exam rooms are clean and organized. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Orders supplies and equipment; restocks supplies and monitors for expiration dates. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Assembles records according to medical center policy and as standards are defined by the Joint Commission. Handles requests for patient information according to established guidelines. Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record. Performs other department-specific duties as assigned.

Requirements

• High School diploma or GED required.
• Vocational or Technical training in Medical Assistant, CNA, EMT, or PCT preferred.
• Medical Assistant Certificate preferred.
• Phlebotomy Certificate preferred.
• 1-3 years related work experience required.
• Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• Meditech software experience.
• Two or more years' experience in a healthcare environment preferred.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification, so the encounter is productive for both the patient and provider.
• Performs a wide variety of activities relevant to the clinical setting, which may include providing clinical support to providers, assisting with tests or procedures, taking vital signs, or performing other department-specific clinical tasks.
• Completes lab or diagnostic tests as applicable and follows quality control standards.
• Provides patients with instructions and education related to exams, tests, procedures, or follow-up care.
• Serves as a role model, mentor, and resource; collaborates with the practice support team; provides training and shares knowledge; oversees the work of others and solicits feedback to improve processes and outcomes; makes recommendations on how resources can be used more effectively.
• Monitors patients and visitors entering, waiting, and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Monitors and ensures that patient exam rooms are clean and organized.
• Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials.
• Orders supplies and equipment; restocks supplies and monitors for expiration dates.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
• Explains processes as needed to help patients meet their needs and insurance requirements.
• Assembles records according to medical center policy and as standards are defined by the Joint Commission.
• Handles requests for patient information according to established guidelines.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record.
• Performs other department-specific duties as assigned.

Benefits

• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED