Practice Assistant II

Mass General Brigham•Boston, MA

1d•$17 - $24•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Neurology: Under the general direction of the Practice Manager, the Practice Assistant II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The Practice Assistant II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The Practice Assistant II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. Candidate must be able to handle a very busy high volume of calls in each division being covered, and able to shift gears to the guidelines for each specific division they are placed in. The Practice Assistant II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service.

Requirements

High School Diploma or equivalent is required.
Office experience of 2-3 years is required.
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone.
Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments.
Works closely with the international office to schedule visits.
Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day.
Prints office visit encounters and prepares labels.
Prepare medical record charts for new patients.
Pulls medical records for patients prior to visit.
Obtains pertinent new patient information.
Schedules ancillary appointments.
Responsible for assisting and obtaining appropriate referral information from referral source.
Pre-screens incoming referrals according to selection criteria.
Collects and processes co-payments as applicable.
Checks out patients as applicable.
Coordinates prior authorizations for prescriptions.
Coordinates medical documentation, scanning and indexing in EPIC.
Coordinates interpreter services and patient rides as necessary.
Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient.
Coordinates physician administrative and clinical schedules.
Provides cross coverage as necessary.
Files correspondence.
Maintains patient confidentiality in compliance with HIPPA guidelines.