Practice Architect - Automation Services

TEKsystems-posted 3 days ago
$128,000 - $192,000/Yr
Full-time • Mid Level
Remote • Dallas, TX
5,001-10,000 employees
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TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market. The Practice Architect (PA) position is a highly technical position in the organization that is responsible for managing multiple consulting and delivery projects and account teams/programs. The Practice Architect provides consulting and delivery assurance of services for clients through a range of internal and external functions in the following areas: Consulting, Account Interaction, Service Delivery and Practice Delivery responsibilities. Project sizes range from transactional solutions of < $1M to multi-year outsourcing solutions of > $10M. The PA is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting / delivery management within the defined subject matter area, including deliverables development, project execution, adherence to contract scope, customer interaction, and other key aspects of solution-based managed services. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional project / program. The different types of projects / engagements may include, but are not limited to the following: • Existing environment assessments and road maps • New architecture designs and implementations • Modernization efforts, including: o Large-scale upgrades and / or migrations o Remediation of identified deficiencies o Re-designs and reconfigurations • High-availability and disaster recovery systems • Full systems management lifecycle (provision, deploy, monitor, patch, upgrade, and retire) solutions • Operational maintenance and optimizations, including: o Monitoring and management o Automated Deployments o Patching and vulnerability remediation o Administration and support o Process refinement and automation The primary focus of this architect role will include the following technologies / subject matter areas: • Primary technology expertise required: o Red Hat Ansible Automation Platform o Red Hat Enterprise Linux o Red Hat OpenShift o Ansible Playbook development o Software Development LifeCycle • Expertise in two or more of the following secondary technologies/concepts, in each category: o Automation platforms:  AWX  Puppet  Chef  VRO/VRA (Aria Suite)  Terraform o DevOps Tooling & Software Development project management  Git  Jira  Docker  IDEs (VS Code, PyCharm, etc)  Agile  Scrum

  • Gain a clear understanding of customers’ business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW).
  • Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner.
  • Implement knowledge management strategy and communicate process and procedures for knowledge transfer.
  • Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
  • Ensure delivery methodology is understood by team from project initiation to project closeout.
  • Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
  • Ensure Practice methodology is followed on all client opportunities.
  • Mentor, manage and develop project team members.
  • 15+ years’ experience in information technology and/or professional services
  • Frequent interactions with external customers at the Director level or above
  • 10+ years of "in-depth hands-on” experience automating IT Infrastructure and Platform Automation in the Data Center Operations space
  • Infrastructure and Operations Automation / Infrastructure as Code in both the public and private cloud
  • Enterprise automation technology integration and orchestration
  • Firm understanding of the DevOps mindset and SRE discipline
  • Automation pipelines (CI/CD) across multiple platforms, utilizing tools such as Terraform, Ansible, Chef, Puppet, GitLab, Bitbucket, Jenkins, Jira, AzDO, Bash, Python, PowerShell, Docker, Kubernetes, OpenShift, and more
  • Ability to work remotely as primary location but can also travel to customer sites as needed, up to 25%, depending on the project / engagement
  • Strong conceptual and analytical skills, which demonstrate out of the box problem solving
  • Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
  • Team player with experience leading and collaborating across-teams to deliver successful solutions
  • Demonstrates a strong customer-service mindset and exceptional oral and written English communication skills – actively listens, clarifies needs, and translates complex technical concepts for both executive and practitioner audiences to set clear expectations
  • Resolves issues promptly to support development of trusted, long-term internal and external relationships
  • Bachelor’s degree in information technology or a related field, or equivalent training/educating/experience required.
  • Higher-level RedHat certifications are preferred
  • Deep understanding of Infrastructure Platform Engineering, DevOps and SRE best practices, public/private cloud architecture, network, storage, server, and application architecture
  • Knowledge of ITSM concepts – ITIL Certification is a plus
  • Medical, Dental, and Vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life and AD&D for employee and dependents)
  • Short and Long-Term Disability
  • Health Spending Account (HSA)
  • Transportation Benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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