Practice Administrator-Duke Primary Care Medicine Peds

Duke Careers • Durham, NC

2d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.Duke University Health System- Duke Primary Care Medicine Peds-Brier Creek seeks to hire a Practice Administrator who will embrace our mission of Advancing Health Together.

Department Profile:
Duke Primary Care in Brier Creek offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women’s health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes.
Hours:
Open 8am - 5pm (Starting in January, Saturday hours will be 8:00 a.m. to 12:00 p.m.)
Occ Summary
The Practice Administrator provides strategic, operational, and financial leadership for multiple ambulatory clinic locations within an assigned service area. Clinics under the Practice Administrator's leadership meet defined criteria for scope based on FTE count, patient volume, clinical complexity, and operational footprint. The Practice Administrator ensures high-quality patient care, financial sustainability, and operational efficiency across all assigned locations. This role partners with physician and advanced practice provider leadership, Nurse Managers, Clinic Managers, and the Ambulatory Operations Director to drive service line performance and align operations with DUHS goals, regulatory standards, and patient experience expectations.

Requirements

• Strong leadership and strategic management skills in a multi-site environment.
• Comprehensive knowledge of ambulatory operations, financial management, and regulatory compliance.
• Ability to lead through influence and foster collaboration across multiple disciplines.
• Proven skills in budget development, performance improvement, and change management.
• Strong analytical and decision-making abilities.
• Excellent written and verbal communication skills.
• Bachelor's degree in healthcare administration, nursing, business, or relatedfield required.
• Minimum of five years of progressively responsible experience in ambulatory or hospital operations, with at least two years in a leadership role managing multiple clinic or departmental locations.
• Experience in ambulatory or outpatient clinic operations preferred.

Nice To Haves

• Master's degree in healthcare administration, nursing, business, or related field preferred.
• Experience in ambulatory or outpatient clinic operations preferred.

Responsibilities

• Provide overall operational leadership and administrative oversight for multiple ambulatory clinics, ensuring alignment with service line and DUHS strategic goals.
• Partner with physician, APP, and nursing leadership to optimize clinical operations, patient access, and care quality across all sites.
• Develop, manage, and monitor clinic budgets, including payroll, capital, and operating expenses; implement strategies for cost control and revenue growth.
• Oversee recruitment, selection, development, and evaluation of administrative and clinical leaders (Clinic Managers, Nurse Managers) within assigned clinics.
• Lead the implementation of standard work processes, performance improvement projects, and patient experience initiatives across all locations.
• Monitor compliance with all regulatory, accreditation, safety, and infection control requirements across assigned clinics.
• Analyze operational and financial performance data; develop and execute action plans to address identified gaps or opportunities.
• Serve as liaison between assigned clinics and service line, system leadership, and external partners; represent clinics in system-level initiatives.
• Coordinate operational support for providers, ensuring appropriate resource allocation, clinic infrastructure, and operational readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager