Practice Administrator- Western Region

Mountain Area Health Education Center - MAHEC • Cullowhee, NC

2d • Onsite

About The Position

The Practice Administrator is responsible for the successful and efficient operations of the clinic(s). Works with Director of Practice Operations, Service Line leadership and GME/Education Leadership to ensure clinic is providing high quality of care for the patient, ensuring the educational needs of learners are being met, and assisting with the success of the various service lines. This position supports our Western Region clinics to include locations in Brevard, Franklin and Cullowhee, North Carolina. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Clinic Practice Administrator may perform.

Requirements

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Bachelor’s degree or a minimum of three years in healthcare practice management in a supervisory role.
• Knowledge of practice management systems and Electronic Health Record Systems.
• Knowledge of claims processing/billing.
• Regular attendance on-site is an essential function of this position.
• Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
• Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Nice To Haves

• Spanish speaking skills preferred.
• Master’s Degree in either Health Administration or Business Administration.

Responsibilities

• Responsible for the successful operations of a clinic(s)
• Responsible for achieving operational metrics/KPIs such as appointment volume, quality, budget, etc.
• Responsible with partners across MAHEC to achieve patient satisfaction goals.
• Partners with the onsite providers and Satellite Medical Directors in achieving productivity and patient satisfaction goals.
• Ensures clinics are staffed according to approved staffing models.
• Oversees the site-specific RN Clinical Manager.
• Partner with the Central Billing Office on oversight of the registration, front desk and check out staff.
• Collaborates with Director of Practice Operations, Service Lines(s) leaders and finance in creation of annual budget.
• Responsible for meeting budgeted financial goals.
• Assist the RN clinical manager in implementing and maintaining clinical workflows in clinic(s).

Benefits

• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level