Practice Administrator Primary Care, Internal and Family Medicine

BJC HealthCare • St. Louis, MO

12d • Onsite

About The Position

BJC Medical Group is looking for an experienced health care operations leader for primary care, internal and family medicine. This role will focus on strategy and manager development to optimize practice functions while improving patient, employee and physician satisfaction.
Supporting a total of 18 providers and 2 practice managers.
BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
BJC Medical Group at the Highlands is an experienced, well-respected group of internal medicine providers. We strive to provide primary care that is personal and evidence-based. Our physicians are on-staff at one of the top-ranked hospitals in the nation, Barnes-Jewish Hospital, and located conveniently at the outpatient building in The Highlands, across from Forest Park
The Practice Administrator leads the business and clinical operations at one or more ambulatory clinics. This role provides comprehensive on-site leadership for clinical and non-clinical operations. Responsibilities include direct supervision of approximately 15-25 providers, management of clinical and non-clinical leaders and staff, managing patient experience, managing financial and administrative activities and developing plans to support operational and team success. Practice Administrators collaborate with hospital departments to ensure operational goals of the practice and partner hospitals are met.

Requirements

• Strong communication skills
• Change management expertise
• Experience managing providers
• Accountability
• High School Diploma or GED
• 2-5 years
• < 2 years Supervisor Experience

Nice To Haves

• Excellent mentoring skills to grow and develop strong Practice Managers
• Strategic growth
• Lean Management
• Financial Acumen
• Business or MHA degree preferred.
• Bachelor's Degree - Business/HC Admin
• 5-10 years
• 2-5 years Supervisor Experience

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Interacts and collaborates regularly with providers to give direction and oversight of effective schedules, efficient clinic work flow and patient flow. Establishes and maintains a cooperative relationship of trust and engagement with providers. Collaborates with Physician Leaders as needed.
• Develops and implements business plans in alignment with larger short/long-term organizational goals. Uses BJC high reliability operating systems to monitor overall department performance toward goals, makes adjustments based on trends, and leads performance improvement efforts.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Develops and implements department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED