Practice Administrator, Primary Care

ThedaCare

110d

About The Position

The Practice Administrator, Primary Care provides strategic direction and operational leadership in collaboration with the physician leaders of stand-alone or multi-faceted clinics or multiple satellite clinics of physician practices. Develops and manages the clinic leadership team to ensure that team members are qualified to provide excellent patient care. Identifies, develops, and supports performance metrics that align with division and ThedaCare strategies and goals. Works collaboratively with leaders to develop department/division initiatives and policies and procedures that focus on employee engagement, meeting financial/business performance objectives, process improvement initiatives, patient satisfaction, quality, and workplace safety. Works closely with division leaders, clinic leaders, and team members to adjust methods and approaches to achieve targets and improve outcomes.

Requirements

• Bachelor’s degree in a healthcare related field
• Five years of progressive responsibility in a healthcare setting
• Three years of leadership experience to include leading teams and/or projects

Responsibilities

• Effectively manages team members in a manner consistent with ThedaCare policies and values.
• Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.
• Is accountable for daily activities and work processes that result in quality outcomes.
• Oversees and ensures accuracy of time and attendance and payroll practices.
• Manages call group revenue and expense management, team member and provider engagement, clinical quality, safety, and patient satisfaction.
• Collaborates with leaders to create and execute call group business strategies that align with division and ThedaCare goals and strategies.
• Formulates forecasts that support the division’s financial goal, and monitors daily, weekly, and monthly performance.
• Ensures that effective plans are in place to meet targets.
• In partnership with physician lead and other team leaders, manages the onboarding and development of providers and team members.
• Develops performance expectations, and coaches, evaluates, and motivates team members.
• Investigates complaints and performance concerns.
• Provides analysis of scorecard and other appropriate data to physicians and team members.
• Identifies opportunities for improvement to deliver highest quality clinical and service outcomes.
• Leads initiatives to work safely to prevent injuries and ensure an ethical, non-discriminatory, and safe work environment.
• Represents ThedaCare within the communities.
• Establishes a collaborative working relationship with community members to enhance the role and awareness of the clinic in the communities it serves.
• Encourages community involvement by initiating participation in health fairs and events to promote awareness of clinic services.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree