Practice Administrator, Primary Care

Mass General Brigham•Danvers, MA

3d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a Practice Administrator to lead and coordinate operations across two robust primary care sites located at 331 Highland Ave in Salem, MA and 104 Endicott St in Danvers, MA. This is a highly visible leadership role for someone who thrives in a collaborative, fast-paced healthcare environment and is motivated by improving access, quality, and patient experience. As a Practice Administrator for both locations, you'll support outstanding clinicians and oversee primary care operations for a broad community of adult patients. This role involves collaborating with leaders from diverse specialties across the Medical Group and the broader Mass General Brigham (MGB) system to drive strategic initiatives and deliver exceptional patient care. Across both practices, we are deeply committed to expanding access and adapting to the evolving needs of our communities. You'll help shape how care is delivered—creating a welcoming environment for patients and a supportive, well-run workplace for staff and providers. This role provides the opportunity to lead approximately 77 clinical and non-clinical team members across both sites, partner closely with physicians and advanced practice providers, and collaborate with the Director of Operations, Primary Care and Medical Directors at both sites. Practices operate Monday-Friday, 8:00am-5:00pm, with a shared onsite presence between locations. If you're a strategic, hands-on leader who enjoys building strong teams, driving operational excellence, and making a meaningful impact in community-based primary care, this might be the next role for you!

Requirements

Bachelor's Degree Related Field of Study required
Supervisory experience 5-7 years required
Experience working in a healthcare environment 5-7 years required
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Generally Accepted Accounting Principles; physician billing and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

Master's Degree Related Field of Study preferred

Responsibilities

May assume Practice Manager responsibilities.
Develops administrative policies and procedures to improve operating efficiency; reviews and updates policies annually.
Manages, mentors, and develops practice coordinators, managers, and all non-physician staff.
Designs and directs the implementation of strategic plans to support existing and new clinical programs.
Initiates, plans, and conducts internal/external meetings to meet departmental and institutional strategic objectives.
Ensures the development of practice coordinators/managers for each respective practice/satellite area.
Facilitates physician orientation to the organization and supports the establishment of new physician practices.
Directs administrative responsibilities for Physician staff, including credentialing, compensation, and provider enrollment.
Ensures compliance with regulatory standards and directs quality improvement activities.
Oversees financial planning, analysis, and reporting for all clinical operations.