Practice Administrator, Primary Care

ChristianaCare • Claymont, DE

4d • $92,726 - $148,387

About The Position

ChristianaCare’s Primary Care Service Line is seeking a Full-Time Practice Administrator to oversee assigned Primary Care locations across Delaware. This experienced, strategic people leader will have operational oversight of multiple practices, providing professional supervision and management of assigned clinics and programs. The goal is to ensure a high level of operational effectiveness, service, and performance that meets, and exceeds, the expectations of our patients, providers, caregivers, and leaders. The Practice Administrator will be directly responsible for achieving all established budget and KPI targets. They will develop and maintain effective, professional relationships with assigned providers and serve as their first line of leadership to address concerns and resolve issues. Additionally, they will ensure the smooth operation of clinic workflows, processes, and day-to-day functions.

Requirements

• Bachelor’s degree required and preferred in fields such as nursing, medical technology, business, clinical healthcare or healthcare management.
• Minimum of 3 years of practice management required

Nice To Haves

• Extensive experience in progressive practice management and leadership within an ambulatory physician practice setting
• Demonstrated success in multi-site operational leadership and oversight
• Strong focus on ambulatory practice operations
• Solid financial acumen
• Flexibility and willingness to travel across multiple sites.

Responsibilities

• Provides professional and effective practice management of all assigned practices.
• In partnership with their Corporate Director, responsible for developing the annual budget for all assigned practices.
• Responsible for developing and implementing plans that yield high levels of provider, caregiver, and patient satisfaction.
• Responsible for regularly communicating plans as well as the actions being taken when targets and goals are not being met.
• In association with the Corporate Director, ensures clear performance targets are in place and communicated to all non-provider caregivers and providers with respect to volume, quality, and service.
• Implements plans for improvement when not meeting expected targets. Involves and communicates with Clinical Leaders around these activities to ensure strong alignment between clinical and operational leadership.
• Responsible for tracking and communicating wRVU and volume productivity for all assigned providers.
• Ensures productivity reports are distributed and meets regularly with providers to share progress, celebrate success, address concerns, and develop plans for improvement, when necessary. Involves and communicates with Clinical Leader around these activities to ensure strong alignment between clinical and operational leadership.
• Performs other duties as required.

Benefits

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.
• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
• Achieved Healthgrades America’s 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees