Practice Acceleration Manager

Holland & Knight LLP • Nashville, TN

2d

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm’s offices: Atlanta, Austin, Birmingham, Charlotte, Chattanooga, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach. General Description: We are seeking a Practice Acceleration Manager to join our team. As a Practice Acceleration Manager, you’ll work at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, legal tech, and process enhancements. You’ll combine expertise in law, technology, business analysis, and process improvement to advise and execute innovation within assigned practice areas, and drive adoption of these initiatives through effective management changes. Acting as a liaison between the KM Team and practice groups, you will leverage an in-depth understanding of these practice areas to identify opportunities for innovation that promote client value, and design and implement tech-enabled solutions that improve the efficiency, quality, and sophistication of their practices.

Requirements

• General Ability to work effectively, both independently and with others, in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts.
• Ability to manage multiple, simultaneous and demanding deadlines, prioritizing effectively.
• Highly organized, proactive, and team-oriented with a change-agent mindset.
• Familiarity with change management, project management, and process improvement.
• Accountability for completion of all aspect of projects from beginning to end including all follow-up.
• Ability to adhere to the confidential nature of the legal environment.
• Analysis/Technical Demonstrated ability to apply business analysis skills to systematically assess problems, gather balanced input, draw sound conclusions, and translate them into decisions and actions; comfortable asking questions and guiding others as needed.
• Proficiency in communicating complex concepts and their value in tangible, easily understood terms (technology and legal concepts) to a variety of stakeholders.
• Advanced proficiency in Microsoft Office Suite applications.
• Communication Outstanding communication skills that enable clear, effective, concise oral and written communication of technical and legal information to all levels of the organization – including non-technical users, members of other department, and leadership.
• Ability to liaise with attorneys and other non-technical users and translate their needs into solutions.
• High level of customer service.
• Bachelor’s Degree required.
• At least 5 years of experience in the legal industry.

Nice To Haves

• J.D. preferred.
• Familiarity with the legal innovation and legal technology ecosystem, including the benefits and risks of generative AI, preferred.

Responsibilities

• Operational Excellence and Practice Support Serve as a strategic advisor and thought partner to attorneys and legal professionals by assessing needs, identifying practice pain points and technology use cases, and recommending innovative legal technology solutions.
• Spearhead ongoing awareness and adoption of KM tools and practices, including development of training materials and timely and practical hands-on training and guidance to attorneys and legal professionals.
• Serve as a subject matter expert to connect colleagues with the relevant information, resources, work product and/or other colleagues in response to requests for information.
• Support and collaborate with peers to promote and support KM initiatives and exchange best practices.
• Represent the KM Team in meetings and presentations.
• Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients.
• Promote and encourage use of the Firm’s Knowledge Bank within assigned practice groups, and maintain and continuously update content within the system.
• Assist with precedent resource requests and knowledge maintenance.
• Solution Development & Implementation Ongoing support for and deep familiarity with KM resources and solutions in order to provide planned, ad hoc and just-in-time training and serve as a resource for troubleshooting and enhancements.
• Help evaluate and assess legal tech for potential applicability and effectiveness in legal practice and processes.
• Support design and development of legal tech solutions, including conducting technology pilots and proofs of concept and assisting with usability and accessibility testing.
• Oversee rollout and change management efforts to ensure successful technology adoption within practice groups.
• Identify and establish the prioritization of solution requirements provided by attorneys and legal professionals
• Monitor legal tech trends and advise colleagues on emerging tools and best practices, fostering a culture of knowledge sharing.
• Project Management & Reporting Support multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Track usage, adoption, and performance metrics of solutions/sites to evaluate impact and guide improvements.
• Prepare reports and presentations for KM and firm leadership.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Benefits

• Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
• Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
• Benefits may vary by position and office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees