Pr. Outbound Product Manager, AWS Support Product Team
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About The Position
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. We are an external customer facing, opt-in service with our own P&L and have to earn our business every month. We are looking for a smart, enthusiastic, and creative thought leader with a strong background in outbound product management or business development to define, develop and deliver the scaling strategy for AWS Support related products and services. The ideal candidate will clearly be passionate about the large opportunity that the cloud (AWS) space presents, with a track record of success in delivering products and services for the IT industry. The candidate is a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence with a strong, talented, opinionated team. In this position, you will play a pivotal role in defining the go-to-market strategy for our services, increasing support adoption and revenues and tirelessly champion the needs of our customers. We are looking for a senior business development/outbound product leader that can understand customer requirements in specific industry verticals, build industry focused support bundles that combine our services into a easy to use commercial offering, work with senior sales leaders to incorporate the bundle into their sales strategy, and and have experience in running promotions and campaigns.
