Performance Quality Improvement (PQI) Data Management Specialist

Kaleidoscope•Chicago, IL

8d•Hybrid

About The Position

Under the supervision of the PQI Manager, the PQI Data Management Specialist supports the day‑to-day operations of Kaleidoscope's Performance and Quality Improvement (PQI) system. This position plays a critical role in collecting, analyzing, maintaining, and reporting program data to support service quality, compliance, and data‑informed program improvement.

Requirements

Bachelor's degree required
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office, particularly Excel
Ability to manage deadlines and work independently while collaborating with a team
Valid driver's license and access to a minimally insured vehicle, as needed

Nice To Haves

Experience with continuous quality improvement, data entry, data analysis, or research preferred (not required)

Responsibilities

Collect, enter, and maintain program data using valid and reliable data collection methods
Compile, analyze, and prepare reports using data from multiple spreadsheets and internal data systems
Review data for accuracy, trends, and opportunities for program improvement
Prepare monthly and quarterly reports, including: Monthly THRIVE Data Reports Quarterly Intact Family Services Performance Reports
Assist with documentation and materials for program monitoring and grant compliance reviews
Maintain and manage program databases, ensuring timely and accurate data submissions
Identify new data collection points and tracking methods based on program needs
Collaborate with the PQI Manager to support implementation of the Intact Family Services PQI Plan
Participate in monthly PQI meetings and agency‑wide PQI Committee activities
Assist with administering caregiver satisfaction surveys
Utilize Excel and other data tools to develop formulas, tracking tools, and reports
Apply critical thinking to analyze data, troubleshoot issues, and recommend improvements
Demonstrate working knowledge of DCFS SACWIS and Performance Dashboard systems
Collaborate with internal partners, including the Community Resource Coordinator, regarding THRIVE network activities
Perform additional PQI‑related duties as assigned