The position serves as a concept conduit related to patient-centered care principles and clinical practice. The role involves identifying practice improvement opportunities and operational changes to enhance results. The individual will research evidence-based practice guidelines for ambulatory care and collaborate with care teams to facilitate the use of standard operating procedures and clinical protocols. A pivotal aspect of the role is guiding medical assistant new hires through their transition into clinical practice, supporting those who need remediation, and ensuring that they are well-prepared, confident, and capable of meeting the demands of their role within the ambulatory clinics. The position acts as a mentor, educator, and support system, fostering professional growth and ensuring a smooth integration into the work environment, allowing providers to function efficiently and effectively.