The position serves as a concept conduit related to patient-centered care principles and clinical practice. It involves identifying practice improvement opportunities and operational changes to enhance results. The role includes researching evidence-based practice guidelines for ambulatory care and collaborating with care teams to facilitate the use of standard operating procedures and clinical protocols. Additionally, the position plays a pivotal role in guiding medical assistant new hires through their transition into clinical practice and supports those who need remediation. The individual is dedicated to ensuring that Medical Assistants are well-prepared, confident, and capable of meeting the demands of their role within the ambulatory clinics. Acting as a mentor, educator, and support system, the position fosters professional growth and ensures a smooth integration into the work environment, allowing providers to function efficiently and effectively.