Powersports Service Writer

Scranton Powersports • Vernon, CT

6d

About The Position

The Powersports Service Writer serves as the primary point of contact between customers and the service department. This role is responsible for delivering excellent customer service, accurately documenting service needs, and ensuring clear communication between customers and technicians. Previous service writing experience is preferred, but we are willing to train the right candidate with strong communication skills and a passion for the powersports industry. This position is ideal for someone who enjoys working with people, staying organized, and being part of the powersports lifestyle — whether through past experience or personal passion.

Requirements

• Strong communication and customer service skills
• Previous service writer or advisor experience preferred (training available for the right candidate)
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to work in a fast-paced dealership environment

Nice To Haves

• Prior experience in the powersports industry is a plus — whether professional or personal passion for the machines and lifestyle

Responsibilities

• Greet customers and assist with service check-in and check-out
• Listen to customer concerns and accurately document service requests
• Create, manage, and update repair orders
• Communicate recommended repairs, timelines, and estimates clearly to customers
• Coordinate with technicians to ensure efficient workflow
• Provide updates to customers throughout the service process
• Ensure repair orders are complete and accurate for billing
• Maintain a professional, organized service counter environment
• Deliver a high level of customer satisfaction

Benefits

• Competitive pay- Base hourly and monthly bonus
• On-the-job training and mentorship
• Opportunity for advancement within the service department
• Employee discounts on parts, accessories, and service
• Team-oriented, powersports-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed