Powersports Service Advisor

Vern Eide Motoplex/ Powerhouse•Sioux Falls, SD

About The Position

Vern Eide Motoplex is a dynamic and thriving automotive and powersports dealership committed to providing an exceptional customer experience. With a rich history spanning several decades, we take pride in our diverse range of products, superior service, and dedication to building lasting relationships with our customers. Do you love power sports or motorcycles? Are you organized and detail-oriented? Do you enjoy working in a fast-paced work environment? If so, then we want to speak to you. This Service Advisor position involves working with customers and advising them on how to keep the power-sports equipment running and in great condition. We have competitive pay and benefits and are willing to train the right person!

Requirements

Minimum of 2 years Service Advisor experience REQUIRED
Mechanical background and can talk the “lingo.”
Strong Customer Service is a must
Able to maneuver a motorcycle, side-by-sides, and ATVs safely.
Strong organizational skills and detail-oriented.
A team player who is focused on providing exemplary customer service.
“Can-do” attitude
Must be at least 18 years old
Must be able to pass a background check, drug screen, and have a safe driving record
Must have a valid driver’s license with a motorcycle endorsement

Responsibilities

Manage the relationship between the customer and the Service department.
Service Advisors use product knowledge and customer direction to ensure all customer service and repair needs are met, along with quality checks on all machines.
Advisors will be responsible for moving machines and assisting the service advisors.
The Service Advisor is the point of contact for the customers in the service department.
They act as a liaison between the customer and technician for service jobs.
They need to have strong analytical and customer service skills.
A good Service Advisor adds value by monitoring customers’ service intervals to set future appointments – adding service profitability while prioritizing customer care.
The Service Advisor is responsible for all the processes put in place (write-up, customer updates, trade-ins/sales inventory, diagnosing, testing, scheduling, pre-prints, and consulting with co-workers).
Will have daily responsibilities of cleaning and organizing.