Power Systems Technical Communicator

Mustang CAT•Houston, TX

About The Position

Are you a problem-solver with a passion for Caterpillar equipment? As a Engine Technical Communicator at Mustang Cat, you'll provide expert technical support, troubleshoot complex issues, and enhance the skills of dealer technicians within our Power Systems Division. Why Join Us? ✔ Great Work-Life Balance✔ On-Site Health Clinic✔ Tuition Reimbursement & Growth Opportunities✔ Full Benefits Package (Medical, Dental, Vision, 401(k) Match)✔ Paid Time Off & Holidays

Requirements

Degree in Diesel Technology or related field (or equivalent experience)
Strong hands-on experience with Caterpillar engines & power systems
Expertise in internal combustion engines (spark vs. compression ignition)
Ability to read schematics, engineering drawings & machining specs
Proficiency in precision measuring tools & dyno testing procedures
Familiarity with CAT diagnostic & service systems
Excellent communication & problem-solving abilities
Detail-oriented & adaptable in high-pressure situations
Team player with a passion for continuous learning

Responsibilities

Technical Support & Troubleshooting Assist service teams across locations in diagnosing and resolving complex equipment issues Provide expert guidance to Mustang Power Systems shop & field service teams (Large Bore 290, Marine, EPG, Tomball, Waller) Collaborate with Caterpillar engineers via DSN to resolve critical issues
Failure Analysis & Problem Resolution Conduct applied failure analysis and manage technical service requests Work with district CAT Representatives to resolve warranty concerns Develop cost-effective solutions for equipment performance issues
Training & Collaboration Mentor dealer technicians to enhance technical proficiency Assist sales & parts teams with technical product knowledge Work closely with Caterpillar to improve equipment performance and service processes