PowerSchool Student Information System Manager

San Angelo ISD-posted 3 months ago
Mid Level
San Angelo, TX
1,001-5,000 employees
Executive, Legislative, and Other General Government Support
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The PowerSchool Student Information System Manager serves as the subject matter expert in the student information system and acts as the primary liaison between technical and non-technical staff. The role is focused on ensuring the successful implementation, optimization, and daily use of the software by providing expert-level analysis, support, and training to end-users. The manager will maintain a deep technical understanding of the software and effectively train and communicate with end-users and other stakeholders.

  • Comply with all policies and procedures; internal controls; board policies; and state, local, and federal laws as they pertain to the financial affairs of the district.
  • Promptly report any suspected violations of the code of ethics, such as theft, fraud, or any other dishonest act in the workplace.
  • Act in an ethical and honest manner in all business transactions of the district.
  • Maintain confidentiality of all data, files, and general financial information of the district.
  • Safeguard against unauthorized access to assigned computer system and electronic data.
  • Serve as the in-house subject matter expert for the PowerSchool SIS application, including all functionality, features, and integrations.
  • Gather and analyze business and user requirements to develop strategies for using PowerSchool SIS to improve organizational processes.
  • Troubleshoot complex issues, provide advanced technical support, and resolve problems escalated from end-users or the IT help desk.
  • Conduct software testing for new configurations, system updates, and upgrades to ensure high quality and performance standards.
  • Remain current on software updates, new features, and best practices from the vendor, and assess potential impacts on the business.
  • Report and escalate issues or concerns to District administrators as needed.
  • Perform risk management to minimize project risks.
  • Provide regular project status updates and communications to administrators.
  • Collaborate with various departments to understand administrative and campus needs and translate into technical specifications and configuration requirements for PowerSchool SIS.
  • Document software processes, updates, and system configuration notes for reference.
  • Analyze system usage and performance metrics, providing actionable insights and recommendations for process improvements.
  • Manage and track issues in an issue-tracking system (e.g., Jira, Confluence) to ensure timely resolution.
  • Design, develop, and maintain training materials, user guides, and Standard Operating Procedures for the PowerSchool SIS application.
  • Conduct structured training sessions, workshops, and one-on-one coaching to onboard new users and train existing staff on new features.
  • Provide ongoing support and mentorship to users, fostering a high level of proficiency and independence across all departments.
  • Create and implement training curricula and programs, tracking user progress to ensure competency and adherence to district standards.
  • Demonstrate and model compliance with the acceptable use policy and other board policies regarding data and electronic communications networks.
  • Demonstrate discretion and professionalism when accessing systems that may contain sensitive information and comply with District policy, regulations, and/or directives regarding information security and privacy practices.
  • Keep informed and comply with federal and state laws, policies, regulations and software protocols.
  • Maintain familiarity with the district's initiatives to better serve the District's needs.
  • Participate in professional growth activities, continuous education, and team projects to develop knowledge and increase productivity.
  • Maintain confidentiality, professional conduct, and appropriate appearance.
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • PowerSchool certifications, preferred.
  • Valid Texas Driver's License with appropriate insurance coverage.
  • Minimum of three years' experience as a software analyst, implementation analyst, or related technical role.
  • Demonstrated hands-on experience and advanced proficiency with PowerSchool SIS.
  • Proven experience in designing and delivering training to diverse audiences (new users to experienced).
  • Strong communication (verbal and written) and customer service skills.
  • Strong analytical and problem-solving skills, with strong attention to detail.
  • Strong organizational skills and the ability to use tracking resources and manage multiple projects simultaneously.
  • Proficiency with SQL or other database querying languages.
  • Strong documentation skills.
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