Power Generation Senior Business Operations Analyst

APS•Phoenix, AZ

3d•Hybrid

About The Position

As a Power Generation Senior Business Operations Analyst, you will serve as a strategic connector between business operations, technical teams, and cross-functional stakeholders to ensure the smooth and effective performance of APS’s Non-Nuclear Generation operations.In this role, you’ll lead efforts to analyze business processes, manage operational systems, coordinate cross-departmental projects, and deliver data-driven insights that support key decision-making. You'll be instrumental in translating business needs into well-defined project scopes, driving initiatives from planning to execution, and ensuring outcomes align with strategic objectives. With a deep understanding of generation business operations and a knack for analysis and stakeholder coordination, you’ll play a pivotal role in optimizing performance and supporting continuous improvement across our power generation organization.

Requirements

Bachelors Degree in a related area.
In lieu of Bachelors Degree, combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
Five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.
Previous experience with the systems specific to the business area may also be required.
Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
Demonstrated project/team experience and ability to prioritize work.
Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.
Experience in managing projects and identifying and resolving issues.
Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
Requires proficient knowledge of emerging practices and technologies used within the business area.
Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
Demonstrated communication skills, both verbal and written.

Nice To Haves

Professionals familiar with Powerbase or generation-specific business systems, or those excited to grow their knowledge in utility-scale operations.

Responsibilities

Analyze operational workflows to identify inefficiencies, gaps, or opportunities for process improvement.
Develop and document optimized business processes that support power generation effectiveness and compliance.
Create and maintain detailed reports, dashboards, and statistical summaries that provide insights into operational performance.
Ensure data integrity, consistency, and alignment with standardized company reporting protocols.
Lead cross-departmental projects involving process or system improvements with moderate to complex scope and budget.
Manage project timelines, track progress, ensure stakeholder engagement, and guide initiatives to successful delivery.
Translate business needs into clear, actionable requirements and functional specifications for technical teams.
Partner with subject matter experts and development teams to ensure alignment from discovery through implementation.
Ensure adherence to all regulatory and system security requirements while supporting audits and documentation readiness.
Collaborate with internal teams to monitor and uphold industry and internal compliance standards.
Serve as a key liaison across operations, technical, and business teams to promote alignment and transparency and provide mentorship to less tenured personnel, sharing knowledge and guiding professional development.
Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.
Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.
Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.
Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.
With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.
Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.
Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.
Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.
Conducts research, performs data analysis, and reports findings through formal presentations.
Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application/system training to functional users.
May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.
Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.
May participate in the planning, development, and administration of business unit's budget functions.