Power Equipment Department Head

Family Center Farm & Home•Sedalia, MO

7d•Onsite

About The Position

The Power Equipment Department Head is responsible for leading the in-store operations of the power equipment department, ensuring excellent customer service, proper merchandising, and efficient coordination of sales and service. This role oversees day-to-day sales activities, inventory accuracy, floor displays, and customer repair requests. In addition to supervising part-time team members, the Department Head serves as the store's primary liaison with the corporate buying team to manage inventory levels and product availability. This position plays a vital role in driving department performance, supporting profitability, and maintaining brand standards.

Requirements

Strong working knowledge of outdoor power equipment, including functionality, maintenance, and repair.
Solid understanding of customer service principles, including needs assessment and satisfaction follow-up.
Strong organizational and time management skills with the ability to manage multiple priorities.
Ability to diagnose common equipment issues and escalate repairs appropriately.
Strong analytical and problem-solving skills using logic and reasoning to evaluate solutions.
Effective communication and interpersonal skills to build relationships across teams and with customers.
Comfortable working in a fast-paced, customer-facing retail environment.
Proficiency in using point-of-sale systems, basic inventory systems, and communication tools.
Ability to operate equipment such as pallet jacks and forklifts (must maintain active certification)
Knowledge of safety protocols and proper handling of store equipment.

Responsibilities

Assist customers in selecting power equipment that meets their needs, both in-store and over the phone.
Provide knowledgeable, solution-focused customer service and support throughout the sales cycle.
Guide customers through service and repair processes by initiating requests, communicating timelines, and following up as needed.
Maintain clean, organized, and visually appealing displays in accordance with company merchandising standards.
Set and rotate seasonal displays and ensure accurate signage, pricing, and promotional messaging.
Conduct regular inventory audits to ensure stock accuracy and product availability.
Communicate regularly with power equipment buyers to relay inventory levels, product performance, and reorder needs.
Supervise and schedule part-time team members assigned to the department.
Train and coach team members to uphold customer service and merchandising standards.
Coordinate with mechanics, parts departments, and other store leaders to support overall power equipment operations.
Ensure compliance with company policies, procedures, and safety standards.
Exhibit exemplary attendance, punctuality, and professional conduct.
Perform other duties as assigned to support department and store objectives.