Power BI Technical Support Specialist

Workforce Opportunity Services•Farmers Branch, TX

3d•$25 - $28•Hybrid

About The Position

Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals. In addition to Full-Time employment with our partner, this program may provide NO COST skills-based training to highly motivated individuals. Training provided is tailored to the specific role and includes both technical and interpersonal components. This unique work-study opportunity differs from the typical job. Our solution, for those who are ready, will put you on the right personal, academic, and professional path while providing the necessary support and mentorship to help keep you there. Position Description: The Power BI Technical Support role provides Tier II support for enterprise reporting and analytics solutions built with Power BI. This role focuses on supporting datasets, reports, dashboards, data refreshes, and integrations, while assisting users with troubleshooting, enhancements, and best practices.

Requirements

Bachelor’s degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience.
Customer Service experience
Ability to effectively operate in a multi-tasking environment

Nice To Haves

General knowledge of application lifecycle processes, especially related to Power BI solutions, datasets, reports, and semantic models, recommended.
Experience with SharePoint Online, including creating sites, lists, libraries, and managing permissions, particularly as it relates to hosting and sharing Power BI content, recommended.
Experience with Microsoft 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, and To Do, with an emphasis on Power BI integration and collaboration, recommended.
Basic understanding of cloud-based analytics and data platforms, including data sources commonly used with Power BI.
Basic understanding of DAX, Power Query (M), or similar query and expression languages, recommended.
Basic understanding of data modeling concepts, data relationships, pattern recognition, and root cause analysis, recommended.
Ability to effectively operate in a multi-tasking environment.
Ability to understand user reporting and analytics requirements and provide appropriate recommendations or solutions using Power BI.
Strong interpersonal, analytical, troubleshooting, and communication skills demonstrated in a professional and effective manner.
Self-starter who uses an effective thought process or methodology to determine priorities, set goals, and create a plan for completing projects or tasks.

Responsibilities

Provide Tier II technical support for Power BI, including datasets, data models, reports, dashboards, gateways, and related analytics solutions, leveraging IS resources and escalating Tier III issues as needed.
Monitor and support daily data refreshes and integrations between internal and external data sources used by Power BI. Escalate and communicate issues as needed.
Assist in completing configuration changes, dataset adjustments, DAX modifications, Power Query (M) updates, and report changes when requested by end users and approved by product owners.
Assist in developing new Power BI reports, dashboards, and semantic models under the direction of BI developers, including supporting self-service BI users and working directly with Product Owners to build standardized templates and department or enterprise-level analytics solutions.
Assist in developing and distributing end user communications, such as Knowledge Base Articles and FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community related to Power BI usage and best practices.
Assist in developing Power BI training materials and programs.
Perform training for users on supported Power BI capabilities, including report usage, self-service analytics, and data interpretation.
Execute unit testing for new Power BI reports, datasets, data models, and enhancements, ensuring that testing evidence is documented for change management purposes.
Perform other duties as necessary.