Responsible for the functional and technical support and improvement of business applications/processes within the Department of Research, Evaluation, and Analytics, including working with department teams on the implementation of technical solutions to business problems, using appropriate tools and models from which applications and solutions are developed, and coordinating the continuous quality improvements.. Work across department and division lines to identify solutions and improvements to business operations. Collaborate with stakeholders, developers, and department management to identify, define and document business needs and objectives, current operational procedures, input and output requirements and levels of systems access. Provide administrative leadership to ensure that all processes are captured and documented in an editable and user-friendly format. Document requirements and capture business needs for projects. Provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing. Partner with business sponsors and technology team members to track, analyze, translate, and fully document business requirements and changes for functional and business specifications. Consolidate information into cohesive, detailed, and universally understood procedures for use by business stakeholders and balance stakeholders' requirements with technical constraints. Coordinate testing efforts with quality assurance and user acceptance testing. Ensure project requirements are being met by verifying functionality, accuracy, and completeness of the requirements against the original initiating documents through analysis, testing, demonstration, and overall inspection. Ensure issues are identified, tracked, reported and resolved in a timely manner. Report on common sources of technical issues or questions, communicate key insights and findings and make recommendations to the Director of Data Analytics. Provide assistance in the facilitation of team meetings, business requirements gatherings, design review, functional test plans, and implementation sessions. a. Review project deliverables and milestones and create and maintain project schedules, issue logs, meeting minutes, project summaries, and division updates. Provide leadership to increase quality assurance through the development and continuous improvement of processes. Document, assess, and evaluate current system processes and workflow and make recommendations to achieve effective and efficient operating systems. Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees