Potawatomi Sportsbook F&B General Manager

Potawatomi Hotel & Casino • Milwaukee, WI

372d

About The Position

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Potawatomi Sportsbook guests are happy with our food and beverage service? As the Potawatomi Sportsbook F&B General Manager, you will lead by identifying and assigning work to front-of-house team members, demonstrate top notch leadership skills, and ensure guest satisfaction. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Requirements

• A high school diploma or equivalent and 6 years of progressively responsible, related restaurant operations experience are required. A Bachelor's degree can take the place of 2 years of experience.
• Three years of supervisory experience is required.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office.
• Experience with point-of-sale (POS) systems is required.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with and understand the interests of stakeholders at all levels, as well as the impact of those interests on PCH and its goals.
• The ability to communicate effectively before groups of guests or team members of the organization.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

Responsibilities

• Operate the Potawatomi Sportsbook restaurant efficiently and effectively within fiscal and operational guidelines.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws, including interviewing and hiring, training team members, planning, assigning and directing work, appraising performance, motivating, rewarding and disciplining team members, addressing complaints, and resolving problems.
• Oversee daily operations of the venue, including supporting the venue's concept, maintaining menu and product knowledge, leading shift meetings, conducting training, and performing opening and closing duties as needed.
• Ensure the highest level of guest service is achieved and maintained, assisting in providing timely, positive resolution to guest issues and concerns.
• Assist management in developing venue budget, operating the venue within established budgetary guidelines, evaluating financial reports, and adjusting operations as needed to achieve financial goals.
• Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls.
• Develop initiatives and promotions to increase sales, control costs, and manage inventories.
• Maintain a safe, sanitary, and organized work environment.
• Maintain complete knowledge of restaurant to include service standards, menu items, beverage selections, specials, promotions, events, and policies.
• Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Benefits

• Pay based on experience
• Flexibility to work various shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees