Posting Outcomes Senior Associate

athenahealth • Belfast, ME

2d • $66,000 - $112,000

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Team Purpose: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations. Role Purpose: Leads significant initiatives and process improvements that impact multiple teams or business areas. Develops talent and contributes to strategic planning through advanced analysis and cross-functional leadership. Athena Career Stage: This career stage at athena is associated with a Team Focus. In this role you are expected to demonstrate a deepening of the following behaviors: Demonstrates Self-Awareness: Recognizes impact of decisions on multiple stakeholders and seeks diverse perspectives Drives Results: Delivers strategic initiatives through influence and advanced analysis Collaborates Inclusively: Facilitates consensus among competing stakeholder interests Instills Trust: Builds credibility through strategic thinking and reliable execution on complex initiatives

Requirements

• Bachelor's degree preferred or 4-6 years of relevant professional experience
• Demonstrated leadership experience on complex, multi-functional projects
• Advanced analytical skills with ability to translate data into strategic insights
• Strong presentation and influence skills with senior stakeholders
• Subject matter expertise in general RCM Posting processes

Responsibilities

• Owns complex, high-impact processes or workflow areas that require significant coordination and expertise
• Serves as subject matter expert for Posting Outcomes and resolves escalated issues
• Manages critical workflows that directly impact business outcomes and client satisfaction
• Leads medium to large-scale initiatives that span Core, Ancillary or Complex Posting functions
• Develops project plans, manages timelines, and coordinates resources across teams
• Conducts advanced analysis to support strategic decision-making and business planning
• Presents findings and recommendations for Posting Services leadership
• Develops and implements training programs for Associates and junior team members
• Provides career guidance and development planning for mentees
• Leads knowledge sharing initiatives and best practice documentation
• Contributes to talent acquisition by participating in interviews and onboarding design

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees