Post Sales Support II

Generac Power Systems • Waukesha, WI

41d • Onsite

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. In the role of Post Sales Support II working on-site in Pewaukee, Wisconsin you will be part of the Customer Support - Business Solutions team. The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

Requirements

• High School Diploma or GED
• 1 year of experience in a customer service role
• Ability to type while assisting customers on the phone.
• Working proficiency with Microsoft Office Suite
• Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.
• Effectively de-escalate customer issues and complaints
• Ability to work independently with a high attention to detail.
• Advanced verbal and written communication
• Ability to stay calm under pressure

Responsibilities

• Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges.
• Work cross functionally with teams to find resolution for the customer.
• Prioritize and ensure steady workflows for all assigned distribution channels.
• Triage email inboxes for department
• Provide excellent customer service over the phone and via email communication as required for Tier I Escalations
• Assists with Post Sales Support I Queue as needed.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED