Post Sales Support I

About the position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Responsibilities

• Provides accurate information to customers in a friendly and timely manner.
• Displays a sense of urgency in anticipating, understanding, and meeting customer’s needs.
• Ensures queue management and workload volumes are handled in a timely manner and customer (internal and external) service levels are met.
• Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
• Achieves incoming call goals.
• Remains current on products, services, and promotions.
• Maintains product knowledge through training and continuing education.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 6 months experience handling a high volume of inbound calls or in a customer support role required.
• Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Intermediate computer skills.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.
• Ability to keyboard 40 wpm while on the phone with customers.
• Ability to provide customer friendly etiquette.
• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner.
• Ability to troubleshoot issues, offer accurate information.
• Ability to work independently with a high attention to detail.
• Availability to work flexible hours.
• Accurate grammar, punctuation, and spelling; and can-do attitude.
• Understand and applies technical skills, methods, and process to perform at the required level.

Benefits

• Equal opportunity employer.
• Encouragement of professional growth and personal well-being.
• Inclusive workplace that embraces diversity and celebrates differences.