Post Sales Solutions Engineer

N-Able Inc. • Morrisville, NC

55d • Hybrid

About The Position

At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow! Please note this is a hybrid role, therefore attendance at the collaboratio hub is required.

Requirements

• A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.
• Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
• A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
• The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives.
• Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs.
• A technical degree is complementary, but your experience and skills are what really count.
• Willingness to travel up to 5-10% of the time

Responsibilities

• Build and Foster Relationships: Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.
• Technical Expertise and Guidance: Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.
• Partner Success Advocacy: Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.
• Solution Design and Implementation: Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.
• Troubleshooting and Problem Solving: Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.
• Training and Enablement: Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.
• Market and Competitive Insight: Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
• Documentation and Accountability: Keep track of partner interactions, project updates, and solutions, ensuring everything's communicated clearly and everyone's on the same page.

Benefits

• Fully covered medical, dental and vision - for employee and eligible dependents!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Paid Parental Leave
• 401(k) with company-match and Flexible Spending Accounts
• Employee Stock Purchase Program
• Free Lunch 2x per week at Collaboration Hubs
• On-site gym access at select Collaboration Hubs
• Wellness rewards
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees