The Americas Central Marketing Organization (CMO) inspires, acquires, and engages Microsoft commercial customers by driving integrated marketing strategy and plans to achieve business growth objectives. The CMO accelerates the region’s growth agenda by driving customer centric, digitally connected integrated marketing plans aligned to global Marketing strategy and standardized marketing engines. CMO drives connected customer experiences and data driven storytelling to get buyers ready to buy. The CMO Team sits within Microsoft America’s Sales Enablement & Operations (SE&O) team; SE&O plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. The Post Sales Integrated Marketing Manager is responsible for driving customer value realization and retention through integrated post-sales marketing programs spanning onboarding, activation, renewal, and end-of-support transitions. These programs help customers realize the full value of their Microsoft investment, reduce churn, and unlock upsell opportunities by delivering targeted, sales-aligned engagement strategies that maximize lifetime value. Success Metrics This role is critical to driving customer success and retention by ensuring customers achieve their desired outcomes with Microsoft solutions. Through strategic engagement and partnership, you will help unlock revenue opportunities and strengthen long-term relationships. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.