Post Recovery Specialist

Allied Solutions LLC • Carmel, IN

2d • Onsite

About The Position

The Post Recovery Specialist is responsible for handling all aspects of daily post recovery related operations within the Asset Recovery Management Department. Will help train and mentor the post recovery staff within the department and be responsible for overall technical direction and production of post recovery related activities of the team. Assists departmental leadership in the coordination of work activities within the unit. Will assist with invoicing issues, recovery sale proceeds, title distribution, legal issues, salvage liquidation and remarketing needs within the department.

Requirements

• High School Diploma or GED required.
• 3-4 years’ experience required.

Responsibilities

• Claims Review & Assignment Distribution Review and evaluate settled files received from the Claims department to determine appropriate reassignment to recovery staff.
• Client Repossessions Management Oversee and manage all client repossession processes, ensuring timely and accurate handling.
• Special Incentive Assignment Distribution Coordinate and distribute special incentive assignments to the recovery vendor network.
• Portfolio Management Maintain and manage a partial skip claim portfolio, while also overseeing all salvage-related files.
• Email Inbox Management Monitor and manage department email inboxes to ensure timely responses and task routing.
• Remarketing Orders Responsible for placing and tracking client remarketing orders in accordance with internal procedures.
• Legal Review Coordination Conduct initial reviews of recovery-related legal issues, facilitate the Allied Legal Referral Form process, and follow up with the Allied Legal Department as necessary.
• Title Management Handle all aspects of title processing including tracking, mailing, and in-house management.
• Notice of Intent Coordination Calculate and establish Notice of Intent (NOI) dates in alignment with client and legal guidelines.
• Salvage Process Oversight Lead and manage the entire salvage process, including individual salvage assignments, title document requests, bid approvals, and sale proceeds tracking.
• Post-Repossession Audits Conduct audits and manage all post-repossession activities to ensure compliance and accuracy.
• Hold Harmless Documentation Draft and issue Hold Harmless agreements as required by recovery processes.
• Mentorship & Guidance Provide guidance and instruction to new team members on recovery-related processes and procedures within the Claims and Recovery departments.
• Process Communication Communicate account and procedure updates clearly through email and standardized templates to ensure consistency across the team.
• Training & Onboarding Support Assist in training and educating new employees on departmental workflows, systems, and best practices.
• Stakeholder Communication Effectively explain the Claims and Recovery process to both internal teams and external partners, including lenders and vendors.
• Collaborative Problem-Solving Work closely with team members, upper management, and cross-functional departments to drive optimal recovery outcomes.
• Assist Recovery Manager in the management of the proper disbursement of ACH and Recovery proceeds to insurance carriers.
• Update Recovery spreadsheets timely and with accurate sale information.
• Assist Recovery Manager and Recovery Director to ensure the Team meets service level requirements and service level standards.

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees