Post Crisis Engagement Navigator

Liberty Resources / Liberty POST • Oswego, NY

1d • $24 • Hybrid

About The Position

The Post-Crisis Engagement (PCE) Navigator provides short-term, community-based, in-person support to individuals who repeatedly access crisis services but remain disconnected from ongoing behavioral health, social, and community supports. The Navigator supports participants in post-crisis stabilization, removing barriers to care, and connecting to ongoing resources.

Requirements

• Associate’s degree or NY Certified Peer Specialist (NYCPS/NYCPS-P) or NY Certified Recovery Peer Advocate (CRPA/CRPA-P)
• Three years of professional experience in social, behavioral, or human services
• Two years of successful independent, community-based work without direct supervision
• Access to a reliable vehicle with insurance and a valid NYS driver’s license
• Able to deliver stigma-free, culturally responsive services
• Able to set expectations and maintain personal/professional boundaries
• Uses adaptable engagement strategies for individual participant needs
• Effectively collaborates with treatment providers and system partners in a cooperative, collegial manner.
• Possesses strong time management, organizational, and communication skills
• Demonstrates general computer literacy and the ability to adapt to evolving technology needs, including learning and navigating common desktop and mobile applications such as Microsoft Office 365, Dayforce, Databasics, Relias Learning, and Netsmart myEvolv

Responsibilities

• Connect individuals and families to behavioral health, social, and community supports
• Engage participants in client-driven, non-clinical navigation and service linkage
• Conduct timely post-crisis outreach to promote stabilization and continuity of care
• Identify and address barriers to participation, reducing missed appointments, repeated emergency services, hospitalizations, and law enforcement involvement
• Maintain an assigned caseload (TBD), including scheduling, outreach, follow-up, and documentation
• Follow up with participants after service conclusion to assess ongoing connection to supports
• Participate in community forums and crisis system activities as part of the local crisis continuum
• Complete accurate, timely, and thorough documentation in accordance with agency and program standards
• Maintain confidentiality and adhere to ethical and legal requirements

Benefits

• Competitive Compensation and Paid Time Off Package
• Medical/Dental/Vision Coverage
• 401(k) Retirement Savings Plan
• Continuing Education Opportunities
• PSLF Eligible
• A Collaborative and Supportive Team Atmosphere
• Family-Friendly Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree