Post Closing Supervisor

Doma Technology LLC • Arlington, TX

3d • Onsite

About The Position

The Post Closing Supervisor is a critical leader within the Doma Operations Enterprise Refinance team. This role is responsible for overseeing post-closing functions to ensure signed closing packages are received, reviewed, and delivered with exceptional accuracy, timeliness, and compliance. The Post-Closing Supervisor serves as a subject-matter expert, escalation point, and people leader, ensuring service-level agreements (SLAs), quality standards, and metrics are consistently met. This role is based in our Operations Hub in Arlington, TX.

Requirements

• 1+ years of post-closing and/or recording experience
• 2+ years of leadership experience
• Ability to work as a team player in a fast-paced environment
• Thrive in a fast-paced, metric-driven work environment
• Have extreme attention to detail and strong organizational skills
• Are comfortable working within company stated SLA’s.
• Have excellent phone, email, and face-to-face communication skills
• Able to quickly pick up how to use new tools and software
• Own your ability to deliver excellent, error-free service throughout the post closing process.
• Are comfortable with constant change and process improvement
• Must be a local candidate with the expectation of working full time in our Arlington, TX office

Nice To Haves

• ResWare experience preferred

Responsibilities

• Directly supervise a team of PostClosing Associates
• Perform people management responsibilities, including timecard approvals, performance management, coaching, and documentation
• Conduct regular 1:1 meetings and provide ongoing feedback, coaching, and individualized support
• Foster a positive, high engagement team environment that reflects the company’s cultural values
• Oversee day-to-day postclosing operations, including workload distribution, productivity, and queue management
• Monitor performance, workflows, and risk; proactively identify and address potential gaps or failures
• Provide hands on support and coaching to educate and assist with resolution of complex files as needed, to ensure compliance, service continuity, and SLA adherence
• Manage and resolve file level escalations, providing timely updates to appropriate leadership
• Collaborate cross functionally with Escrow, Recording, Compliance, and Operations partners
• Drive operational improvements based on data, performance trends, and team feedback
• Support the adoption of new tools, workflows, and technologies
• Lead through change and model adaptability in a fast paced environment
• Participate in recruiting and hiring top level talent
• Support onboarding and training of new hires
• Champion accountability, engagement, and professional growth within the team

Benefits

• We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees