Post Close Servicing Coordinator | Sage Home Loans
About The Position
We’re seeking a detail-driven, client-focused professional to join our team as a Post-Close Mortgage Servicing Coordinator. In this role, you’ll bridge the gap between closing and ongoing servicing—ensuring our clients receive high-touch support and seamless communication after their loan closes. You’ll manage post-close servicing tasks, oversee payment processes (including escrow, taxes, and title disbursements), and handle escalations with urgency and empathy. This is a client-facing role where strong phone skills, problem-solving ability, and multitasking are essential to delivering an exceptional borrower experience. This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
Requirements
- 3+ years of mortgage servicing experience.
- Experience working with ServiceMac or another third-party servicing company strongly preferred.
- Strong knowledge of mortgage payment processes, escrow management, tax disbursements, and title company coordination.
- Excellent problem-solving skills with proven ability to manage escalations under pressure.
- Exceptional phone and communication skills, with a client-first approach to service.
- Ability to multi-task, prioritize, and adapt in a fast-paced, compliance-driven environment.
- High attention to detail and strong organizational skills with a focus on accuracy and efficiency.
Responsibilities
- Manage post-close servicing activities, ensuring accuracy, timeliness, and compliance across all functions.
- Oversee payment processes, including escrow analysis, tax disbursements, title company coordination, and receipt of borrower payments.
- Act as the primary escalation point for post-close servicing matters, resolving issues promptly while maintaining a client-first mindset.
- Deliver high-level customer service via phone and written communication, ensuring borrowers receive clear, timely, and professional responses.
- Serve as the liaison between the closing team, servicing partners (e.g., ServiceMac or other subservicers), and clients to ensure a smooth transfer and ongoing servicing experience.
- Identify, troubleshoot, and resolve servicing issues proactively to reduce errors and improve client outcomes.
- Partner with internal and external stakeholders to enhance processes, streamline workflows, and strengthen compliance controls.
- Monitor borrower feedback and performance metrics to ensure consistent, high-quality service delivery.
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest, and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
