POS Training & Communications Coordinator

Tidal Wave Auto Spa

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About The Position

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Reporting to the Senior Director of Training & Deployment, this role is responsible for identifying learner needs, designing, creating, and delivering original content for the Point of Sales System, as well as company-wide internal POS communication updates, alerts, and notifications. While primarily focused on the Point of Sales System, this role requires interdepartmental partnership across all levels in the organization, addressing both business and leadership priorities. Additionally, this individual will partner with leadership on executing and maintaining the company communication needs regarding the POS system.

Requirements

• Bachelor's degree in relevant field
• 2-5 years of experience in learning and development
• Strong technical abilities and/or general experience using customer-facing POS system(s)
• Expertise in instructional design for in-person and virtual learning, including curriculum development, video editing, and data analysis
• Exceptional writing skills and ability to translate technical documents to produce professional copy quickly
• Strong project and time management skills with the ability to manage multiple projects and meet deadlines
• Proficiency in tools such as PowerPoint, Word, Excel, SharePoint, Office 365, Teams, Articulate 360, Camtasia, Canva, and Constant Contact.
• Flexible and positive attitude, willingness to partner with all areas of the business, and ability to learn and grow
• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship
• This role requires travel to Tidal Wave offices or locations as needed
• Pass a drug test and criminal background check.
• Legally eligible to work in the United States.

Responsibilities

• Develop and maintain a comprehensive learning curriculum and communication structure and cadence for the POS system.
• Collaborate with company leadership to align on common goals and enable our teams to execute to company sales goals.
• Align POS training to the existing development programs already in use across the organization.
• Escalate requests to the Senior Director of Training & Deployment for bandwidth assessment and alignment with strategy.
• Share identified needs as part of broader assessments with key players across teams including IT, Business Intelligence, and Operations.
• Other duties as required by supervisor.

Benefits

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.
• Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level