This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. The POS Technical Support Representative is expected to work with customers to identify terminal/POS system problems and achieve resolution by analyzing call logs to notice common trends and underlying problems. They will support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems, ensuring these interactions are coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using, accompanied by good interpersonal and customer service skills.
