POS Support - Festivals
About The Position
The Festivals POS Support role is responsible for ensuring all point-of-sale (POS) systems across our festival footprint are fully operational, accurate, and optimized for fast-paced, high-volume environments. This position works closely with Operations, Finance, Bars, Culinary, Purchasing, and Vendor teams to ensure seamless transaction processing, proper menu builds, device functionality, reporting accuracy, and on-site troubleshooting. This is a hands-on role supporting some of the largest festivals in the country—requiring strong technical ability, exceptional communication skills, and the ability to thrive in high-pressure, rapidly shifting environments.
Requirements
- Experience with POS platforms (Square, Toast, Clover, Appetize, or similar).
- Strong technical troubleshooting skills and comfort with software/hardware.
- Highly organized with the ability to manage multiple festivals and timelines.
- Effective communicator with the ability to explain tech to both tech-savvy and tech-averse users.
- Capable of working long hours, nights, weekends, and extended on-site festival days.
- Valid driver’s license and ability to travel frequently.
- Calm under pressure (festival chaos is real).
- Ability to lift and move equipment (terminal kits, printers, cables, etc.).
Nice To Haves
- Tech-savvy with a problem-solver mindset
- Hyper-organized and detail-oriented
- Strong communicator and patient trainer
- Collaborative partner across Ops, Finance, Culinary, Bars, and Vendor teams
- “Has a spine” and can set boundaries with vendors and clients
- Adaptable and thrives in unpredictable, fast-paced environments
- Passion for festivals, live events, and bringing exceptional guest experiences to life
Responsibilities
- Build, maintain, and manage POS menus for all festival zones, concepts, and vendors.
- Set up item programming, tax structures, discount codes, tip settings, and reporting parameters.
- Ensure POS data accuracy matches festival settlements, vendor commissions, and financial requirements.
- Prepare, update, and configure all POS terminals, handheld devices, printers, routers, and kiosks.
- Coordinate with IT partners for network setup, connectivity, and device inventory management.
- Build and maintain a POS asset tracking log for each festival.
- Lead on-site POS installation, testing, troubleshooting, and go-live support.
- Support Ops teams, vendor partners, supervisors, and cash room staff with POS functionality.
- Provide rapid response to device issues to ensure uninterrupted sales operations.
- Train festival staff and vendors on POS usage, menu navigation, discounts, and best practices.
- Reconcile sales reports daily, ensuring alignment with real-time dashboards.
- Identify and resolve discrepancies related to taxes, tips, item mappings, vendor splits, and cost centers.
- Provide post-event reporting summaries to Operations, Finance, and Leadership.
- Act as liaison between Levy Festivals, POS providers, vendors, and clients.
- Communicate POS needs, timelines, expectations, and tech requirements in advance of every festival.
- Support vendor onboarding with menu submission, pricing validation, and device allocation.
- Recommend enhancements to POS systems, festival processes, and reporting automation.
- Document SOPs for POS build-outs, troubleshooting, and festival workflows.
- Assist with testing new POS platforms, software updates, and hardware.
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
